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Welcome to myGeoTracking Support!

  • Welcome to myGeoTracking Support!

    myGeoTracking general support is included in your subscription and you can rely on our flexible support team working with you to help you realize your operational objectives.

  • Got a Question?

    Browse through our Top FAQs and access our comprehensive support material and user guides online to quickly resolve most of your trouble shooting needs.

  • Custom Integration and Web APIs

    myGeoTracking is Intuitive, Interactive and highly Interoperable! For support with comprehensive integration of myGeoTracking with other business systems please contact us.

  • Cloud Based Location and Messaging Platform

    Fine Grained Privacy Controls, Geotagged SMS, IVR Controls; Geo Rules & Alerts, Reports & Analytics.

  • A Powerful Intuitive Platform for Your Mobile Resource Management Needs

    Easily Locate Message and Manage all your mobile resources under one dashboard and on any device without special apps or data plan

  • Managing a Mobile Workforce can be tough, myGeoTracking makes it seamlessly easy!

    myGeoTracking redefines the way you manage your mobile workforce. It Leverages your existing cell phones and data plan and boosts productivity with tools like Auto-Tracking, Geo-Fencing, Mileage estimator, Mobile Time Clocking.

  • myGeoTracking helps make GPS Fleet Tracking cheaper and smarter!

    myGeoTracking is your one stop solution for all your fleet management needs. Manage entire fleet from a single dashboard. USPS Certified.

  • Location Enhanced Mobile Marketing Solution

    Deliver Promos & Coupons Based on location Rules with fine-tuned Privacy Controls

  • myGeoTracking Manager™ application for iOS/Android devices

    It allows all the managers on the go to quickly access their mGT account to locate, visualize, message and manage their mobile field workers & vehicles

myGeoTracking FAQ's

 

What is myGeoTracking? How does it work?

myGeotracking is platform which hosts solutions for mobile workforce management, fleet tracking and mobile messaging.  These solutions help businesses operate more efficiently by cutting down costs related to day to day operations by utilizing any standard phone as a gps & messaging tool. myGeoTracking makes your dispatcher's life easier without any expensive upfront investment on Devices, Apps, Data plan etc!!

Does myGeoTracking allow me to track employees without their knowledge?

No. To use myGeoTracking all the participating phones need to be informed via a notifcation OR with a request to Opt-In.   If the phones are Company owned, a clearly stated company policy for location & messaging services is required.  We will be happy to help you draft your company policy if you need one.

What do you mean by Mobile WorkForce & Asset Management Solution?

Do you have employees and assets that are constantly on the go? It could be your technician who needs to fix something at your customer's place and needs to check-in / check-out from the job site; it could be your sales rep who needs to meet different prospects and clients on a daily basis; or it could be a fleet of vehicles that are used to transport goods.  If yes, myGeoTracking is here to help you locate, message and manage your mobile resources smarter and more cost effectively.  

Do I require a Data Plan to use myGeoTracking?

No, myGeoTracking does not require any extra data plan.  The service works on any phone using their existing data plan with no special apps to download. 

What do you mean by Enterprise messaging?

If you need to communicate with your teams that are in the field Ö either to dispatch a new job, or get status information on an important customer delivery, myGeoTracking enterprise messaging helps do it easily and efficiently by stamping your text messages with a GPS coordinate.   Furthermore, you can use Text commands to get your employee location, check-in & check-out from a job site, start and stop autotracking of a phone etc.  Also, you more easily dispatch jobs to the nearest capable mobile worker through easy desktop based messaging service. That's not it, you can even setup alerts and reports based on custom events e.g. when your delivery truck has reached an important customer's place.

What is bizTeam?

bizTeam is the core of myGeoTracking service, that helps you locate, message and manage all your mobile workforce and asset from a single dashboard. Your dispatcher will absolutely love it. ?

What is bizMachine?

bizMachine is your one stop solution for all your fleet management and asset management needs. The platform is certified for U.S. Postal Service and U.S. Government location reporting. bizMachine supports any SIM-enabled wireless device (wireless POS terminals, for example), and OBD and J1939 Telematics devices.

What are the basic requirements to use myGeoTracking?/ What kind of devices are required to use myGeoTracking?

Any phone or device with a SIM is all you need to use myGeoTracking. myGeoTracking transforms your existing phone into a workforce management tool so you can avoid expensive investment that is typically associated with other traditional workforce and asset managing solutions.

What is bizUSPS?

The USPS mail route contract regulation requires location tracking and reporting of the delivery vehicle. bizUSPS from myGeoTracking helps you cost effectively comply with this requirement by eliminating the need to install any in-vehicle GPS device which can cost you upwards of $300 per truck.

Do you support Reports?

You can easily setup your account for automatic Reporting. myGeoTracking does all the smart work and sends you the location history report of your team throughout the day, so you can spend more time thinking about your next big business deal.  These reports can then be used for your customer billing, payroll etc. Reports can be delivered over SMS, Email or downloaded from the website.

Do I need to install any App or software?

No. With myGeoTracking you do not need to install any app or software. myGeoTracking is a carrier grade, 100% cloud hosted service which is completely delivered over the web.  You do not need to install any app or software on you computers OR on your employee phones. No Apps;  No Special Devices;  No Extra Data Plan - We keep it simple !!

Is myGeoTracking available for my mobile devices?

Yes, myGeoTracking is available on all phones on most major carriers in the US including AT&T, T-Mobile, Sprint, Verizon, Virgin, Boost et al.   All these phones can be enabled for location & messaging services without downloading any apps.

We also provide a manager app for leading smart phone platform such as iOS and Android.   Using this app,  you as a a manager or dispatcher can easily locate your employees, get job status and send text message notifications to your team while you are on the go!

How do I set up Geofencing? / What is Geofencing?

A Geofence is a virtual boundary of a predefined area of interest that is marked on a map. This can be your Warehouse, Construction Site, or even your popular Customer's Place. With myGeoTracking, you can to set up any number of Geofences on a map and then get GPS-stamped reports and alerts when your employees and assets 'Check-in' and 'Check-out' from each Geofenced Zone.

What are estimates for Return on Investment (RoI) and Total Cost of Ownership (TCO) for myGeoTracking?

Since myGeoTracking leverages your existing devices and phones the cost of ownership is low. To top it, myGeoTracking does not require an expensive data plan, saving you money per employee every month. Based on research conducted with our customers (average size = 20 employees) Õ 1 yr ROI with myGeoTracking = ~$50K* !!

Do you have a Web API for integration with 3rd party solutions?

Yes. myGeoTracking provides a suite of web APIs which can be used to integrate with any custom backend.    Documentation can be provided upon request.

Can you send out alerts based on Rules via SMS, Email?

Yes, myGeoTracking can send out alerts via SMS or Email based on location, time & event rules.

myGeoTracking FAQ's

 

What is myGeoTracking? How does it work?

myGeotracking is platform which hosts solutions for mobile workforce management, fleet tracking and mobile messaging.  These solutions help businesses operate more efficiently by cutting down costs related to day to day operations by utilizing any standard phone as a gps & messaging tool. myGeoTracking makes your dispatcher's life easier without any expensive upfront investment on Devices, Apps, Data plan etc!!

Does myGeoTracking allow me to track employees without their knowledge?

No. To use myGeoTracking all the participating phones need to be informed via a notifcation OR with a request to Opt-In.   If the phones are Company owned, a clearly stated company policy for location & messaging services is required.  We will be happy to help you draft your company policy if you need one.

What do you mean by Mobile WorkForce & Asset Management Solution?

Do you have employees and assets that are constantly on the go? It could be your technician who needs to fix something at your customer's place and needs to check-in / check-out from the job site; it could be your sales rep who needs to meet different prospects and clients on a daily basis; or it could be a fleet of vehicles that are used to transport goods.  If yes, myGeoTracking is here to help you locate, message and manage your mobile resources smarter and more cost effectively.  

Do I require a Data Plan to use myGeoTracking?

No, myGeoTracking does not require any extra data plan.  The service works on any phone using their existing data plan with no special apps to download. 

What do you mean by Enterprise messaging?

If you need to communicate with your teams that are in the field Ö either to dispatch a new job, or get status information on an important customer delivery, myGeoTracking enterprise messaging helps do it easily and efficiently by stamping your text messages with a GPS coordinate.   Furthermore, you can use Text commands to get your employee location, check-in & check-out from a job site, start and stop autotracking of a phone etc.  Also, you more easily dispatch jobs to the nearest capable mobile worker through easy desktop based messaging service. That's not it, you can even setup alerts and reports based on custom events e.g. when your delivery truck has reached an important customer's place.

What is bizTeam?

bizTeam is the core of myGeoTracking service, that helps you locate, message and manage all your mobile workforce and asset from a single dashboard. Your dispatcher will absolutely love it. ?

What is bizMachine?

bizMachine is your one stop solution for all your fleet management and asset management needs. The platform is certified for U.S. Postal Service and U.S. Government location reporting. bizMachine supports any SIM-enabled wireless device (wireless POS terminals, for example), and OBD and J1939 Telematics devices.

What are the basic requirements to use myGeoTracking?/ What kind of devices are required to use myGeoTracking?

Any phone or device with a SIM is all you need to use myGeoTracking. myGeoTracking transforms your existing phone into a workforce management tool so you can avoid expensive investment that is typically associated with other traditional workforce and asset managing solutions.

What is bizUSPS?

The USPS mail route contract regulation requires location tracking and reporting of the delivery vehicle. bizUSPS from myGeoTracking helps you cost effectively comply with this requirement by eliminating the need to install any in-vehicle GPS device which can cost you upwards of $300 per truck.

Do you support Reports?

You can easily setup your account for automatic Reporting. myGeoTracking does all the smart work and sends you the location history report of your team throughout the day, so you can spend more time thinking about your next big business deal.  These reports can then be used for your customer billing, payroll etc. Reports can be delivered over SMS, Email or downloaded from the website.

Do I need to install any App or software?

No. With myGeoTracking you do not need to install any app or software. myGeoTracking is a carrier grade, 100% cloud hosted service which is completely delivered over the web.  You do not need to install any app or software on you computers OR on your employee phones. No Apps;  No Special Devices;  No Extra Data Plan - We keep it simple !!

Is myGeoTracking available for my mobile devices?

Yes, myGeoTracking is available on all phones on most major carriers in the US including AT&T, T-Mobile, Sprint, Verizon, Virgin, Boost et al.   All these phones can be enabled for location & messaging services without downloading any apps.

We also provide a manager app for leading smart phone platform such as iOS and Android.   Using this app,  you as a a manager or dispatcher can easily locate your employees, get job status and send text message notifications to your team while you are on the go!

How do I set up Geofencing? / What is Geofencing?

A Geofence is a virtual boundary of a predefined area of interest that is marked on a map. This can be your Warehouse, Construction Site, or even your popular Customer's Place. With myGeoTracking, you can to set up any number of Geofences on a map and then get GPS-stamped reports and alerts when your employees and assets 'Check-in' and 'Check-out' from each Geofenced Zone.

What are estimates for Return on Investment (RoI) and Total Cost of Ownership (TCO) for myGeoTracking?

Since myGeoTracking leverages your existing devices and phones the cost of ownership is low. To top it, myGeoTracking does not require an expensive data plan, saving you money per employee every month. Based on research conducted with our customers (average size = 20 employees) Õ 1 yr ROI with myGeoTracking = ~$50K* !!

Do you have a Web API for integration with 3rd party solutions?

Yes. myGeoTracking provides a suite of web APIs which can be used to integrate with any custom backend.    Documentation can be provided upon request.

Can you send out alerts based on Rules via SMS, Email?

Yes, myGeoTracking can send out alerts via SMS or Email based on location, time & event rules.

Interested in a Tutorial Webinar?